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Protect your customer base with Microsoft Dynamics CRM, a customer service management and contact management system.
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Microsoft Dynamics CRM

Protect your customer base with a customer service management and contact management system.

We use systems to manage our finances, have insurance to protect our assets, but how do you manage and protect your most valuable corporate asset: your customers? Many times we find the historical interactions between companies and their customers are stored in employees’ memories, in paper files and disparate systems. How much more effectively could you manage your customer relationships than you are today?

Microsoft Dynamics CRM

Solves Everyday Business Challenges

  • Identifies and drives revenue opportunities through improved customer knowledge
  • Automates redundant and repetitive tasks so you can focus on your business
  • Provides a “Single Point of Truth” for sales, marketing and customer service information
  • Improves user adoption with familiar ribbon interface
  • Provides a reliable and scalable platform for business growth

Download the Whitepaper: Optimizing Business Productivity: Do More for your Customers and Your Business [Download]

Our professionals counsel our clients interested in protecting their customer-base to use solutions such as Microsoft Dynamics® CRM to manage their customer interactions. With expanded options and functionality Microsoft Dynamics CRM is available in both traditional licensed models and in the cloud with CRM Online.

Microsoft Dynamics CRM functionality in includes:

  • Account and contact management
  • Sales force automation
  • Marketing automation
  • Customer service management
  • Automated workflow
  • Sales planning and management
  • Mobile accessibility

Microsoft Dynamics CRM integrates with Microsoft Office, Microsoft Dynamics for financial management and other business systems to give employees a complete view of customer information.

Usability is a key factor when selecting a CRM system. Your employees want an easy-to-use a system that can be accessed in a manner they are most comfortable with. Microsoft addresses this request by making Dynamics CRM information accessible from Microsoft Office Outlook and by using browser or smartphone interfaces.

Maximizing your Investment in Business Technology

Given the dramatic effect improved customer retention can have on business profitability, organizations need an approach that leads to greater customer loyalty, enhanced retention and profitability. At SVA Consulting, we work with our clients to help them successfully run and grow their business using leading, mainstream technology solutions.

To stay competitive, companies need to apply new technology effectively. At SVA Consulting, our professionals assist you throughout the lifecycle of your software initiatives—from strategic consulting to advice on your implementation and ongoing support of your system.

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