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(888) 574-4782 M-F 8-5 CT

Matt Hartley

IT Director - SVA, A Professional Services Company

On the Job

Matt is the IT Director for SVA, a Professional Services Company.

He oversees the day-to-day operations of the technology support team, which provides first-line support for all IT requests and issues.

Matt manages all the IT-based end-user processes and infrastructure and works closely with SVA's leadership team to ensure IT is meeting all the firm's needs. Beyond the management of IT support services, he focuses on developing a process of continuous improvement, ensuring employees have the resources they need to provide a high level of customer service to clients.

He is responsible for the strategy and direction for all  IT operations and ensuring a high level of customer service.

Matt is also responsible for developing and maintaining Help Desk Service Level Agreements and reporting on Key Performance Indicator metrics, along with ensuring the firm is aligning with ITIL best practices.


  • Waukesha County Technical College - Waukesha
    • Associate Degree - Network Administration


  • ITIL Foundations
  • Network +
  • A +

Our Locations


Madison, WI

1221 John Q Hammons Drive

Suite 100

Madison, WI 53717

(608) 831-8181


Milwaukee, WI

18650 W. Corporate Drive

Suite 200

Brookfield, WI 53045

(262) 641-6888


St. Louis Park, MN

1600 Utica Ave S

9th Floor

St. Louis Park, MN 55416

(800) 366-9091


Colorado Springs, CO

1880 Office Club Pointe

Suite 128

Colorado Springs, CO 80920

(719) 413-5551


Scottsdale, AZ

7135 E. Camelback Road


Scottsdale, AZ 85251

(800) 366-9091

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